Polityka wysyłki
SHIPPING POLICY
Last updated: 28 August 2026
1. ABOUT OUR SHIPPING
JP MART, operated by JP GROUP EUROPE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ships retail and wholesale orders from Poland to customers across Poland and selected European countries.
We aim to process and dispatch orders as quickly as possible while ensuring that products are packed safely and securely.
2. ORDER PROCESSING TIME
Orders are normally processed within 1–7 business days after payment has been successfully received and confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Wholesale, bulk or large-volume orders may require additional preparation time depending on order size, product availability and packaging requirements.
If an order requires additional processing time, we may contact the customer before dispatch.
3. SHIPPING DESTINATIONS
JP MART currently delivers to:
• Poland
• European Union countries
• Selected European countries outside the European Union
Available shipping destinations will be displayed during checkout.
If your country is not available at checkout, please contact us before placing an order.
4. SHIPPING METHODS
Available delivery methods may vary depending on:
• destination country
• parcel size and weight
• order value
• product type
• retail or wholesale order size
We may use different courier, parcel and logistics providers depending on the destination and order requirements.
The available shipping method and delivery charge will be shown during checkout whenever automatic shipping rates are available.
5. SHIPPING COSTS
Shipping costs are calculated based on factors such as:
• delivery destination
• package weight
• package dimensions
• order value
• selected delivery method
The final shipping cost will normally be displayed before the customer completes payment.
For large wholesale or pallet orders, shipping costs may be calculated separately after the order has been reviewed.
If a separate shipping quotation is required, we will contact the customer before dispatch.
6. FREE SHIPPING
JP MART may offer free shipping promotions or free delivery above a certain order value.
Any free-shipping threshold, eligible destination and promotional conditions will be displayed on the website or during checkout.
Free-shipping offers may change from time to time and may not apply to wholesale, pallet, oversized or special-delivery orders unless explicitly stated.
7. DELIVERY TIMES
Estimated delivery times vary by destination and courier.
Typical delivery estimates after dispatch may be:
Poland:
Approximately 1–3 business days
European Union:
Approximately 2–7 business days
Other European destinations:
Approximately 3–10 business days
These delivery times are estimates only and are not guaranteed.
Delivery may take longer during:
• public holidays
• high-volume sales periods
• courier disruptions
• severe weather
• customs processing
• strikes
• events outside our reasonable control
8. ORDER TRACKING
Where tracking is available, customers will receive tracking information after the parcel has been dispatched.
Tracking information may be sent by email, SMS or directly by the courier.
Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the delivery where required.
9. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check:
• recipient name
• street address
• building and apartment number
• postal code
• city
• country
• telephone number
• email address
JP MART cannot guarantee delivery or refund additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If a parcel is returned because of an incorrect address, refusal of delivery or failure to collect the parcel, additional shipping charges may apply before the order can be sent again.
10. DAMAGED PARCELS
Customers should inspect parcels upon delivery whenever possible.
If a parcel arrives visibly damaged, we recommend:
• photographing the external packaging before opening;
• photographing any damaged products;
• keeping the original packaging;
• contacting JP MART as soon as possible.
Please send photographs and your order number to:
jpgroup.europe@gmail.com
We will review the case and provide further instructions.
11. MISSING OR INCORRECT PRODUCTS
If an item is missing or an incorrect product has been received, please contact us as soon as possible after delivery.
Please provide:
• order number
• name of the affected product
• photographs of the products received
• photograph of the parcel or shipping label if requested
We will investigate the issue and provide an appropriate solution.
12. DELAYED OR LOST SHIPMENTS
If your tracking information has not updated for an unusual period or your parcel appears to be delayed, please contact us.
We may contact the courier and open an investigation where appropriate.
Courier investigations may take several business days.
A parcel will only be treated as lost once confirmed by the relevant carrier or after the applicable investigation process has been completed.
13. INTERNATIONAL ORDERS AND CUSTOMS
For deliveries outside the European Union, customs procedures may apply.
The recipient may be responsible for:
• customs duties
• import VAT
• customs clearance charges
• local handling fees
• other charges imposed by the destination country
These charges are not normally included in the product price or shipping cost unless explicitly stated.
Customers are responsible for checking local import requirements before placing an order.
JP MART is not responsible for customs delays or charges imposed by authorities in the destination country.
14. WHOLESALE / B2B SHIPPING
Wholesale and business orders may be shipped by:
• parcel courier
• multiple cartons
• half pallet
• full pallet
• freight or logistics carrier
The most appropriate transport method will depend on the size, weight and destination of the order.
For larger B2B orders, shipping costs may be confirmed separately before dispatch.
Wholesale customers may also arrange collection or use their own transport provider where this has been agreed with JP MART in advance.
15. SPLIT SHIPMENTS
In some cases, an order may be dispatched in more than one parcel.
This may happen because of:
• product availability
• parcel weight limits
• stock stored in different locations
• carrier requirements
Where possible, the customer will receive tracking details for each parcel.
16. PRODUCT AVAILABILITY
All orders are subject to product availability.
If an item becomes unavailable after an order has been placed, JP MART may:
• contact the customer regarding a replacement;
• offer a partial shipment;
• refund the unavailable item;
• wait for restocking with the customer's agreement.
17. CHANGES TO SHIPPING DETAILS
If you need to change your delivery address after placing an order, contact us immediately.
We cannot guarantee that an address can be changed after the order has entered the packing or shipping process.
Once a parcel has been handed over to the courier, any address modification may depend on the courier's own rules and may involve additional charges.
18. RETURNS
Shipping rules relating to returns, cancelled orders and refunds are covered separately in our Refund and Returns Policy.
Please review that policy before returning any product.
19. CONTACT
For questions about shipping or delivery, please contact:
JP MART
operated by
JP GROUP EUROPE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Email:
jpgroup.europe@gmail.com
KRS:
0001251834
REGON:
54517506800000
NIP / VAT:
PL7312097964